The AI agent that resolves your customers' requests
Luxe learns from your website and documents, answers your customers and closes the conversation. When a case needs a person, it hands it to your team with the full history.
Fast support around the clock, without growing your team
Start from what you already have. No scripts to write.
No flows to build, no canned replies to write. Give the agent your sources and rules, and it phrases the answers on its own.
Add your knowledge sources
Paste the address of your website or help center, upload PDFs and Q&A spreadsheets in CSV. The agent reads them in a few minutes.
Give it instructions
Pick the tone (formal or friendly, casual or polite address) and write simple rules, the way you'd brief a new colleague.
Test and launch
Ask questions in a test area and see which source each answer comes from. Then switch it on for your website, WhatsApp or Messenger.
Built for your questions, not generic ones
Orders, deliveries, returns
- Order status and tracking numbers
- Size exchanges and returns
- Stock levels and product recommendations
- Expired discount codes
Bookings without phone calls
- Bookings and rescheduling in your calendar
- Prices and preparation for procedures
- Reminders before the visit
- Medical questions go to your staff
Guests from any country
- Replies in the guest's language
- Availability and rates
- Check-in, parking, pets
- Booking changes
Tier 1 technical support
- Invoices, payments and plan changes
- Password resets and access
- Step-by-step guides from your docs
- Bugs become tickets for your team
Check, change and book right from the conversation
Connected to your online store, CRM or calendar, the agent takes the steps a person on your team would otherwise take. You decide which actions it may perform and which need confirmation.
- Order status and tracking link
- Changing the delivery address before shipping
- Starting a return and sending the form
- Bookings in your team's calendar
- Customer: "Can I change the address for order 48213?"
- Shopify → look up order 48213found
- Check status: not shippedallowed
- Customer confirms new address: 14 Horea St, Cluj
- Shopify → update addressdone
- Confirmation email sentdone
- Conversation resolved with no human involved
Everything a great support colleague does, without breaks
Answers only from your sources
It never makes up prices or policies. If it can't find the answer, it says so and brings in a person.
Transfer to a person
It hands over the conversation when the customer asks, when they're upset or when a rule requires it, with a summary for the colleague taking over.
Helps your team too
In the inbox, your colleagues get suggested replies, summaries and translations they can send in one click.
Romanian, English and more
It detects the customer's language and replies in the same language, from the same sources, with proper diacritics.
Resolution rate, in plain sight
See how many conversations the agent closed, on which topics, and how customers answered "Did I help you?".
Find out what your sources are missing
The agent collects the questions it couldn't answer and suggests answers for you to add.
How much you save every month
Rough estimate, after the cost of Luxe AI: 749 lei a month, plus 0.60 lei for each conversation over 1,000.
Pay just once, or as the agent works.
Luxe Start is yours for life, with no subscription. Luxe AI plans are monthly, with no long-term contract.
Luxe Start
An assistant without AI, with answers written for your business.
- Yours for life, no subscription and no monthly costs
- Up to 40 topics written together with you
- Understands typos and searches your website pages
- Animated mascot in your brand colors
- Quick-question buttons, in Romanian and English
- Report of the questions it couldn't answer
Luxe AI
An AI agent for online stores and growing support teams.
- 1,000 AI conversations per month
- Website, WhatsApp, Messenger, Instagram
- Actions in Shopify and WooCommerce coming soon
- Human handoff and shared inbox
- Copilot for your team coming soon
- Extra conversations at 0.60 lei each
Luxe AI Pro
For high volumes. Pay only for what the agent resolves.
- Over 3,000 conversations per month
- Guaranteed 50% resolution rate within 90 days
- CRM and ERP integrations coming soon
- Account manager and SLA
Final prices, VAT not applicable. EUR amounts are approximate. Luxe Start includes setup and installation on your website; corrections are free for the first 30 days; new topics added later are billed separately (see the Terms, in Romanian). An AI conversation means all messages exchanged with one customer within 24 hours. A resolution is a conversation closed by the agent without a handoff to a person, which the customer hasn't reopened within 24 hours.
An AI agent you fully control
dataTLS
1.3
GDPR compliant
We sign a data processing agreement and you can delete your conversation history at any time.
Data hosted in the EU
Your conversations and sources are stored on servers in the European Union.
Verifiable answers
Every answer shows the source it used, so you can quickly correct wrong information.
Permission-based actions
You choose what the agent can do on its own and what needs a colleague's approval.
What customers ask us before they start
Can it give wrong answers?
Luxe answers only based on the information you give it. When it can't find the answer, it tells the customer and transfers the conversation to a colleague instead of making something up.
What's the difference between Luxe Start and Luxe AI?
Luxe Start answers from topics written in advance together with you and searches your website pages. It doesn't use AI, so there are no monthly costs and you pay for it once. Luxe AI understands any phrasing, learns from your documents, takes actions (orders, bookings) and hands the conversation to a person when needed.
Which AI model does Luxe AI use, and where does the data go?
Luxe AI uses a state-of-the-art language model from a specialized provider. Conversations are sent to it only to generate the reply. The provider and the place of processing are named in our Privacy Policy (Romanian), and customers who want their data to stay in the EU can choose the EU option.
What does it mean for a conversation to be "resolved"?
The agent closed the conversation without transferring it to a person, and the customer didn't come back with the same issue within the next 24 hours. Your reports show resolved, transferred and abandoned conversations separately.
Which actions can the agent take on its own?
Store and calendar actions are in the works. Once they're available, the agent will only do what you enable. You'll be able to leave read actions (order status, stock) open and require confirmation from the customer or a colleague for changes, such as a new address or a return.
Do I need a developer to install it?
No. For your website you copy a single line of code or install the plugin for WordPress and Shopify. We'll help you set it up, free of charge, during the trial period.
What happens if I go over my conversation limit?
The agent keeps working. We'll let you know in advance, and you can move to the next plan or pay for the extra conversations.
Can I cancel anytime?
Yes. The subscription is monthly and you can stop it from your account, with no penalties.
Launch the agent on your business's data
Leave your details and we'll get back to you within 24 hours with a proposal for your website. For Luxe AI, we'll show you the agent set up on your own data in a 20-minute call.